BSS offer the following standard remote support packages

• 08:00 - 17:00 Monday to Friday
• 08:00 - 17:00 7 Days a week
• 00:00 - 24:00 7 Days a week

Bespoke arrangements are also available.

BSS predominantly offer remote access support for the following reasons:

Remote Access is less obtrusive, requiring that no special access arrangements must be made for out of hours working

BSS can call in any experts required to sure problems found within minutes, instead of waiting for hours while they make it to site.

It is more cost effective having a few experts on direct call to fix out of hours problems, and the cost savings are passed onto the customer.

Where necessary, for instance where there are no communications at all with the remote equipment, or a change has a high probability of service disruption, BSS will send a representative to site to perform whatever work is necessary. At no time will BSS perform remote access on systems without the prior approval of the customer.

When a support arrangement is put in place, the customer will be given a 24 hour phone number to call, a support contract number, and a password. To contact BSS , the customer simply calls the number and gives the contract support number and password, with a brief description of the problem. The person answering the call will be a technical support expert, not a help desk operative going through a list of common problems, or an automated system where the customer has to key through a list of options.